Refund policy
Returns & Refunds
Everything at The Plantry is handmade in small batches in Jamaica. Because of this, and the personal and perishable nature of our products, all sales are final. We do not accept returns or exchanges.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or isn't what you ordered, email hello@theplantryja.com with your order number and a photo:
- Within 48 hours of delivery for juices, fresh food and cakes
- Within 7 days of delivery for all other items
We'll send a replacement or issue a refund at no cost to you. Approved refunds are returned to your original payment method within 5–10 business days.
Events, supper clubs & retreats
Event tickets are non-refundable. If you can't attend:
- 14 or more days before the event: full credit toward a future Plantry event, valid for 12 months.
- 7–13 days before the event: 50% credit toward a future event, valid for 12 months.
- Less than 7 days before the event: no credit, but you're welcome to transfer your ticket to a friend — just email us their name.
- If The Plantry cancels or reschedules an event, you'll receive a full refund or full credit, your choice.
Questions?
Email hello@theplantryja.com or WhatsApp +1 (876) 350-3269.
The Plantry & Co Limited · Kingston, Jamaica